Privacy

Returns

The Pets for Patriots store is operated by 18 Stories pursuant to a license.

At 18 Stories your satisfaction is always guaranteed. We know it’s sometimes necessary to return a product – and the reasons vary. No need to worry or figure out a way to convince us – we want you to enjoy your experience with us. The process is easy and doesn’t require authorization from a Customer Service representative.

To initiate the return process, simply include your full name, email, phone and reason for return in a message to ideafactory@18stories.com; Subject: Return. Within 48 hours you’ll receive a follow-up email or phone call from one of our customer care specialists.

All returns must be initiated within 30 days and goods must be in their original condition. Any returns initiated after 30 days cannot be processed.

Customer is responsible for return shipping.

I sent back a return, but haven’t heard anything.
Returns can take us up to 2 weeks to process. You will receive an email as soon as your return has been completed. Please check your spam folders as sometimes an email can end up there.

If you have any other questions about returns, please feel free to contact us at ideafactory@18stories.com

Privacy policy

This notice describes the Privacy Policy of 18 Stories, Inc., a corporation (“18 Stories”). 18 Stories is committed to protecting the privacy and confidentiality of personal information.

Where is my Personal Information Located?
Your personal information may be stored and processed in servers, including those of our authorized third parties, located in the United States. These servers shall always be subject to the safeguards described in this Privacy Policy to protect against unauthorized collection, use or disclosure, and you shall be able to access the personal information stored in such servers in accordance with this Privacy Policy.

Non-Personal Information
Non-personal or aggregated information is information that cannot be associated with or traced back to a specific person. When Users browse our Website, for example, we gather information about the number of Users who are viewing each page so that we can learn what features generate the most interest. We also use this data, both aggregated and personally identifiable, to personalize and enhance your onsite experience by displaying content that we believe will be of interest to you and to deliver content that is specific to your interest. We may disclose anonymous, aggregated information about our Website to third parties.

Links to Third Party Sites
Users may, through hypertext or other computer “links,” gain access to other websites on the Internet which are not operated or monitored by 18 Stories. 18 Stories is providing these links to you only as a convenience, and the inclusion of any link does not imply endorsement by 18 Stories of the website or content linked to. 18 Stories ASSUMES NO RESPONSIBILITY FOR ANY MATERIAL OUTSIDE OF THE WEBSITE OPERATED BY 18 Stories, INCLUDING ANY WEBSITE WHICH MAY BE ACCESSED THROUGH A LINK ON an 18 Stories -OPERATED WEBSITE. Unless otherwise indicated at 18 Stories -operated website, 18 Stories is not sponsored by or affiliated with the linked website, and trademarks used in connection with linked website are not trademarks of 18 Stories. 18 Stories specifically disclaims responsibility for any inadvertent viewing by a minor of any material intended for adults on a website accessed through use of a linked website.